Marie-Pia Ignace, Founder & CEO
I coach board members in deploying a highly efficient lean, always respectful of the people. My clients benefit from three main advantages: an increased satisfaction from their own clients, an improved cost base and people get results they are proud of. To spread lean within the services industry and develop best practice, I created open platforms to share know-how and experiencew: theleanedge.org, a dialogue between management thikers and lean authors, the European Lean IT Summit, a conference organized with the Lean Global Network, Lean and service conference by Institut Lean France, which...
Read MorePaul Gette, Lean coach
Over the past six years, I have been coaching operational teams and their managers in implementing lean transformation programmes and projects in the services industry. I work with help desks, call centers, points of sales and IT service teams. I train teams in problem solving and visual management, internal coaches in PDCA and sponsors in field visits. These actions have a very significant impact on their entity’s performance, on their clients and teams satisfaction. I have joined Operae Partners after 12 years’ experience in consulting. Lean attracts me due to the strength...
Read MoreSabine Gowsy, Lean coach
Over the past 2 years, I have coached operational teams and internal change agents in applying the principles of continuous improvement in their work environment. I work mainly for the automobile and insurance industries, specifically for the back office, call centers and regional agencies. I teach people how to solve their operational problems and reposition the customer at the center of their activity. I use a learning approach based on the scientific problem solving method – identify a deviation from an objective, make and test hypotheses, measure, try again. I joined Operae...
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